Kia’s dealership network will now have accessibility to a more present day, tech-based mostly assistance lane platform by using a partnership with Affinitiv, a software program firm specializing in automotive solutions.
The new digital platform, named Supreme Company Lane, will help Kia sellers simplify the assistance lane system, prioritize effectiveness and profitability as very well as retain the shopper related in the course of the services working experience.
Service professionals will be able to leverage the tool to assign the right technician to each individual occupation and continue to keep tighter regulate above the time put in on specific appointments. It will also aid in standardizing the car inspection procedure and allocating the correct billable hours to each repair order.
The electronic alternative also aligns the provider side of the dealership with consumers’ need for additional transparency during motor vehicle inspections and companies as very well as the desire to interact much more in a digital surroundings.
Prospects will be capable to e book support appointments online with smartphones or handheld gadgets and converse immediately with the support supervisor or technician above textual content. The dealership can also interact with the appointment-placing tool making use of a desktop world wide web software.
Following the car or truck inspection, a digital diagnostic report will be sent instantly to the customer’s smartphone. The buyer can then overview and approve company recommendations straight from the cell phone.
Digitizing the service working experience also will support Kia sellers draw in and keep youthful talent as numerous candidates that enter the workforce are accustomed to using technologies-based mostly applications.
Top Services Lane is a remedy that Affinitiv tailored for Kia’s precise desires.